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sales","\u002Freports\u002Fcustom-field-sales","11.reports\u002F06.custom-field-sales",{"title":334,"path":335,"stem":336,"icon":176},"Custom report","\u002Freports\u002Fcustom-report","11.reports\u002F07.custom-report",{"title":338,"path":339,"stem":340,"children":341,"icon":343},"Account & alerts","\u002Faccount-and-alerts","12.account-and-alerts\u002F01.index",[342,344,349,354],{"title":41,"path":339,"stem":340,"icon":343},"i-lucide-bell",{"title":345,"path":346,"stem":347,"icon":348},"Profile & billing","\u002Faccount-and-alerts\u002Fprofile-and-billing","12.account-and-alerts\u002F02.profile-and-billing","i-lucide-credit-card",{"title":350,"path":351,"stem":352,"icon":353},"Alerts","\u002Faccount-and-alerts\u002Falerts","12.account-and-alerts\u002F03.alerts","i-lucide-triangle-alert",{"title":355,"path":356,"stem":357,"icon":358},"AI assistants (MCP)","\u002Faccount-and-alerts\u002Fai-assistants","12.account-and-alerts\u002F04.ai-assistants","i-lucide-bot",{"title":360,"path":361,"stem":362,"children":363,"icon":366},"FAQ","\u002Ffaq","13.faq\u002F01.index",[364,367,371,375,379,382,385],{"title":365,"path":361,"stem":362,"icon":366},"FAQ overview","i-lucide-circle-help",{"title":368,"path":369,"stem":370,"icon":348},"Account, plans & billing","\u002Ffaq\u002Faccount-and-billing","13.faq\u002F02.account-and-billing",{"title":372,"path":373,"stem":374,"icon":42},"Orders & sync","\u002Ffaq\u002Forders-and-sync","13.faq\u002F03.orders-and-sync",{"title":376,"path":377,"stem":378,"icon":84},"Shipments & labels","\u002Ffaq\u002Fshipments-and-labels","13.faq\u002F04.shipments-and-labels",{"title":265,"path":380,"stem":381,"icon":270},"\u002Ffaq\u002Fapps","13.faq\u002F05.apps",{"title":306,"path":383,"stem":384,"icon":311},"\u002Ffaq\u002Freports","13.faq\u002F06.reports",{"title":386,"path":387,"stem":388,"icon":154},"Team & access","\u002Ffaq\u002Fteam-and-access","13.faq\u002F07.team-and-access",{"id":390,"title":372,"body":391,"description":670,"extension":671,"links":672,"meta":673,"navigation":674,"path":373,"seo":675,"stem":374,"__hash__":676},"docs\u002F13.faq\u002F03.orders-and-sync.md",{"type":392,"value":393,"toc":651},"minimark",[394,399,427,431,447,451,458,462,477,481,500,504,519,523,539,543,558,562,584,588,593,597,609,613,641,645],[395,396,398],"h3",{"id":397},"an-order-is-in-shopify-but-not-in-storesboost","An order is in Shopify but not in StoresBoost",[400,401,402,403,407,408,411,412,414,415,418,419,422,423,426],"p",{},"Run ",[404,405,406],"strong",{},"Order sync"," from the top bar first. If it still does not appear, check ",[409,410,260],"a",{"href":261}," for webhook health and ",[409,413,350],{"href":351}," for ",[404,416,417],{},"Order import failed"," or ",[404,420,421],{},"Orders missing locally",". A ",[409,424,425],{"href":198},"Store Filter"," may also be skipping it on purpose.",[395,428,430],{"id":429},"the-order-is-here-but-has-no-shipment","The order is here but has no shipment",[400,432,433,434,437,438,442,443,446],{},"Shipments are built after import. Look for ",[404,435,436],{},"Shipment creation pending \u002F failed"," alerts, and check whether a ",[409,439,441],{"href":440},"\u002Fshipments\u002Fshipment-settings#shipment-filters","Shipment Filter"," (for digital goods, for example) skipped it. The ",[404,444,445],{},"Shipment Synced"," column on Orders shows Synced vs Pending.",[395,448,450],{"id":449},"why-do-i-see-the-same-order-twice","Why do I see the same order twice?",[400,452,453,454,457],{},"Usually a re-import after a store reconnect. StoresBoost raises a ",[404,455,456],{},"Duplicate order"," alert; open it and follow the linked records. Contact support if the duplicate persists after a re-check.",[395,459,461],{"id":460},"order-tags-in-storesboost-differ-from-shopify-tags","Order tags in StoresBoost differ from Shopify tags",[400,463,464,465,468,469,472,473,476],{},"StoresBoost tags are a separate, colored library managed under ",[404,466,467],{},"Advanced → Tags","; Shopify's raw tags are not the same list. The only tag StoresBoost writes back to Shopify is the optional ",[404,470,471],{},"Merged Order Tag",". See ",[409,474,475],{"href":60},"Orders → Tags",".",[395,478,480],{"id":479},"the-tags-button-is-enabled-with-nothing-selected-what-does-it-do","The Tags button is enabled with nothing selected — what does it do?",[400,482,483,484,487,488,491,492,495,496,476],{},"It opens ",[404,485,486],{},"Manage Tags",": create a tag with ",[404,489,490],{},"New Tag"," or delete one with the trash icon without going to Advanced → Tags. Select orders first and it becomes ",[404,493,494],{},"Select Tags"," for applying. See ",[409,497,499],{"href":498},"\u002Forders\u002Ftags#manage-tags-from-the-list","Manage tags from the list",[395,501,503],{"id":502},"what-happens-if-i-delete-a-tag-that-is-in-use","What happens if I delete a tag that is in use?",[400,505,506,507,510,511,514,515,476],{},"The confirmation tells you first: how many orders and shipments carry it and which automation rules and routines reference it. ",[404,508,509],{},"Delete anyway"," removes it from all of them and cannot be undone. If old orders should keep the label, mark the tag ",[404,512,513],{},"Inactive"," instead. See ",[409,516,518],{"href":517},"\u002Fadvanced\u002Ftags#deleting-tags","Deleting tags",[395,520,522],{"id":521},"how-do-i-build-a-queue-for-one-team","How do I build a queue for one team?",[400,524,525,526,529,530,533,534,536,537,476],{},"Use ",[404,527,528],{},"Filter"," to narrow the list (status, tags, dates, customer, item properties), then ",[404,531,532],{},"Save view"," so the team reuses it. See ",[409,535,49],{"href":50}," and ",[409,538,54],{"href":55},[395,540,542],{"id":541},"can-i-sort-the-list","Can I sort the list?",[400,544,545,546,549,550,553,554,557],{},"Click ",[404,547,548],{},"Order Date",", ",[404,551,552],{},"Age",", or ",[404,555,556],{},"Delivery Date"," headers — ascending, descending, then cleared.",[395,559,561],{"id":560},"where-does-the-delivery-date-come-from","Where does the delivery date come from?",[400,563,564,565,567,568,571,572,575,576,579,580,476],{},"From the ",[409,566,272],{"href":273}," app at checkout, or from your store's ",[404,569,570],{},"Delivery Date Mapping"," under ",[404,573,574],{},"Integration → Stores → Configuration",". It appears on orders and shipments and drives the Delivery Date filters. Staff can change or remove it on an open shipment from the ",[404,577,578],{},"Dates"," card — see ",[409,581,583],{"href":582},"\u002Fshipments\u002Flabels-and-rates#change-or-clear-the-delivery-date","Change or clear the delivery date",[395,585,587],{"id":586},"what-are-draft-orders","What are draft orders?",[400,589,590,591,476],{},"Orders you build in StoresBoost before they exist in Shopify. Available on Pro and Enterprise. See ",[409,592,74],{"href":75},[395,594,596],{"id":595},"what-is-print-sync","What is \"Print & sync\"?",[400,598,599,602,603,606,607,476],{},[404,600,601],{},"Print"," prints configured documents for the selection; ",[404,604,605],{},"Sync Shipment"," on an order pushes its fulfillment state to Shopify and the fulfillment provider. See ",[409,608,69],{"href":70},[395,610,612],{"id":611},"what-replaced-integration-status","What replaced \"Integration Status\"?",[400,614,615,616,618,619,622,623,626,627,630,631,634,635,638,639,476],{},"It is now ",[404,617,260],{}," under Integration, with more detail: ",[404,620,621],{},"Live activity"," (every webhook from Shopify as it arrives, with stuck \u002F held warnings), ",[404,624,625],{},"Delivery history"," (what StoresBoost pushed back to Shopify and the provider), ",[404,628,629],{},"Connection"," health, and ",[404,632,633],{},"Carrier services"," including the checkout ",[404,636,637],{},"rate requests"," log. See ",[409,640,260],{"href":261},[395,642,644],{"id":643},"why-does-an-order-carry-a-payment-pending-hold","Why does an order carry a \"Payment pending\" hold?",[400,646,647,648,476],{},"Shipments of unpaid orders (invoices, manual payment, or orders edited to owe more) are held until the store marks them paid — see ",[409,649,650],{"href":116},"Shipment settings → Hold Shipments Until Paid",{"title":652,"searchDepth":653,"depth":654,"links":655},"",1,2,[656,658,659,660,661,662,663,664,665,666,667,668,669],{"id":397,"depth":657,"text":398},3,{"id":429,"depth":657,"text":430},{"id":449,"depth":657,"text":450},{"id":460,"depth":657,"text":461},{"id":479,"depth":657,"text":480},{"id":502,"depth":657,"text":503},{"id":521,"depth":657,"text":522},{"id":541,"depth":657,"text":542},{"id":560,"depth":657,"text":561},{"id":586,"depth":657,"text":587},{"id":595,"depth":657,"text":596},{"id":611,"depth":657,"text":612},{"id":643,"depth":657,"text":644},"Missing or duplicate orders, statuses, tags, filters, and draft orders.","md",null,{},{"icon":42},{"title":372,"description":670},"bJ80Q6HYqKmWh0N9wB5EByOBj_1MFLIQbWs3AuMWI5s",[678,680],{"title":368,"path":369,"stem":370,"description":679,"icon":348,"children":-1},"Trials, plan differences, payments, limits, and cancelling.",{"title":376,"path":377,"stem":378,"description":681,"icon":84,"children":-1},"Rates, labels, voids, merging, splitting, local pickup, packing, and sync.",1791370336805]