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A ",[404,409,410],{},"shipment"," is the box (or the pickup) your team actually handles.",[400,413,414],{},"StoresBoost creates a shipment from every order that is allowed to ship. From then on, the warehouse works the shipment. The order stays as the record of what was bought.",[395,416,418],{"id":417},"the-short-version","The short version",[420,421,422,441],"table",{},[423,424,425],"thead",{},[426,427,428,431,436],"tr",{},[429,430],"th",{},[429,432,433],{},[404,434,435],{},"Order",[429,437,438],{},[404,439,440],{},"Shipment",[442,443,444,458,471,484,497,510],"tbody",{},[426,445,446,452,455],{},[447,448,449],"td",{},[404,450,451],{},"What it is",[447,453,454],{},"The whole checkout",[447,456,457],{},"One box, or one pickup",[426,459,460,465,468],{},[447,461,462],{},[404,463,464],{},"Comes from",[447,466,467],{},"Shopify",[447,469,470],{},"StoresBoost, built from the order",[426,472,473,478,481],{},[447,474,475],{},[404,476,477],{},"How many",[447,479,480],{},"One per checkout",[447,482,483],{},"One order can become many shipments. Several orders can become one shipment",[426,485,486,491,494],{},[447,487,488],{},[404,489,490],{},"Status means",[447,492,493],{},"What Shopify thinks is fulfilled",[447,495,496],{},"What the bench is doing: waiting, on hold, shipped, or picked up",[426,498,499,504,507],{},[447,500,501],{},[404,502,503],{},"Open it to",[447,505,506],{},"See the customer, the payment, and the full purchase",[447,508,509],{},"Pack, rate, buy a label, split, merge, or hand over a pickup",[426,511,512,517,521],{},[447,513,514],{},[404,515,516],{},"Where",[447,518,519],{},[404,520,36],{},[447,522,523,525,526],{},[404,524,79],{}," and ",[404,527,125],{},[400,529,530,533],{},[404,531,532],{},"Work the shipment."," Use the order when you need the purchase. Do not pack, label, or hold from the order page.",[395,535,537],{"id":536},"why-shipments-exist","Why shipments exist",[400,539,540],{},"A Shopify order is one checkout. Your team ships boxes. A shipment is one of those boxes, so each box can be packed, labeled, held, and closed on its own while the order stays the record of the purchase.",[542,543,544,551,566,572,582,591,601],"ul",{},[545,546,547,550],"li",{},[404,548,549],{},"More than one box."," A big order, or items that should travel separately, leaves in two parcels. Each shipment has its own contents, weight, label, and tracking number. The customer still has one order.",[545,552,553,556,557,561,562,565],{},[404,554,555],{},"Send part of it today."," Something is out of stock, or the customer asked for the rest later. ",[558,559,560],"a",{"href":106},"Split"," the shipment. What can leave is packed and labeled now. What cannot leave stays ",[404,563,564],{},"Awaiting",", with its own place in the queue.",[545,567,568,571],{},[404,569,570],{},"Two places."," Part of the order is at the warehouse and part is at another location. Each place gets its own shipment, so the pick list and the label match the stock in front of that packer.",[545,573,574,577,578,581],{},[404,575,576],{},"One box for two orders."," The same customer checks out twice. ",[558,579,580],{"href":106},"Merge"," puts both into one box and one label, so you post one parcel to that door. The two orders stay two orders.",[545,583,584,587,588,590],{},[404,585,586],{},"Collect in store, and send the rest."," The customer picks up some items and wants the rest delivered. Pickup sits on the pickup queue. The parcel sits on ",[404,589,564],{},". The packing line only shows parcels.",[545,592,593,596,597,600],{},[404,594,595],{},"One box is stuck."," Payment is missing, or a line needs a check. Put that shipment ",[404,598,599],{},"On Hold",". Any other shipment on the same order can still be packed and labeled.",[545,602,603,606,607,610,611,613,614,617],{},[404,604,605],{},"You can see what is still open."," One shipment can be ",[404,608,609],{},"Shipped"," while another is still ",[404,612,564],{},". The order only says ",[404,615,616],{},"Partially fulfilled",". The shipment list shows which box has left and which one is still on the bench, with its own tracking once it goes.",[400,619,620],{},"That is the point of a shipment. The warehouse works a box. The order keeps the purchase.",[395,622,624],{"id":623},"what-lives-on-the-shipment","What lives on the shipment",[400,626,627],{},"These belong to the box, not to the checkout:",[542,629,630,637,640,643,646,649,652],{},[545,631,632,633,636],{},"The items in ",[404,634,635],{},"this"," box, and the fulfillment location of each line",[545,638,639],{},"Weight, dimensions, the container, and the packing materials",[545,641,642],{},"The carrier, the service, the quoted rate, and the label",[545,644,645],{},"Who packed it",[545,647,648],{},"Notes for this box",[545,650,651],{},"Tags that tell the bench what to do with this box",[545,653,654],{},"Whether it is waiting, on hold, shipped, or picked up",[400,656,657],{},"The order keeps the customer, the payment, the full list of what was bought, and Shopify's fulfillment status. Printing a packing slip or buying a label from the order would mix two boxes together.",[395,659,661],{"id":660},"a-normal-day","A normal day",[663,664,665,671,677,687,690],"ol",{},[545,666,667,668,670],{},"The order arrives from Shopify and shows under ",[404,669,36],{},".",[545,672,673,674,676],{},"StoresBoost builds one or more ",[404,675,564],{}," shipments from it. Rules may split, tag, or hold them before anyone opens the queue.",[545,678,679,680,683,684,686],{},"The packer opens ",[404,681,682],{},"Shipments → Awaiting",", or scans the shipment in ",[404,685,125],{},". They never start from the order.",[545,688,689],{},"They verify the lines, choose the box, compare rates, and buy the label on that shipment.",[545,691,692,693,695,696,699],{},"The shipment moves to ",[404,694,609],{}," (or ",[404,697,698],{},"Picked Up","). Shopify is updated from that shipment, and the order's fulfillment status follows.",[400,701,702],{},"If something looks wrong — a missing item, or a second box that should have been its own shipment — fix the shipment. Changing the order in Shopify does not pack the box.",[395,704,706],{"id":705},"when-to-open-the-order","When to open the order",[400,708,709,710,712],{},"Open ",[404,711,36],{}," to answer a customer question: what they bought, what they paid, whether Shopify shows the order fulfilled, or which shipments belong to it. From the order you jump into those shipments. You do not buy the label there.",[395,714,716],{"id":715},"related","Related",[542,718,719,724,729,734,739],{},[545,720,721,723],{},[558,722,36],{"href":37}," — the purchase and its Shopify status",[545,725,726,728],{},[558,727,79],{"href":80}," — the queue you pack from",[545,730,731,733],{},[558,732,105],{"href":106}," — one order, many boxes, or many orders, one box",[545,735,736,738],{},[558,737,125],{"href":126}," — packing a shipment at the bench",[545,740,741,743],{},[558,742,110],{"href":111}," — pickup shipments stay off the parcel queues",{"title":745,"searchDepth":746,"depth":747,"links":748},"",1,2,[749,750,751,752,753,754,755],{"id":397,"depth":747,"text":398},{"id":417,"depth":747,"text":418},{"id":536,"depth":747,"text":537},{"id":623,"depth":747,"text":624},{"id":660,"depth":747,"text":661},{"id":705,"depth":747,"text":706},{"id":715,"depth":747,"text":716},"Why a Shopify order and a StoresBoost shipment are different, and why packing, labels, and holds always happen on the shipment.","md",null,{},{"icon":26},{"title":23,"description":756},"o7jQtWNh4lxJFT8UBgdd0WfumZlYUxCvGl94j1GUN1Y",[764,766],{"title":18,"path":19,"stem":20,"description":765,"icon":21,"children":-1},"What each top-menu item in StoresBoost is for, who uses it, and when to open it.",{"title":29,"path":30,"stem":31,"description":767,"icon":34,"children":-1},"Your home screen — setup guide for new accounts, store overview once connected.",1791370337333]