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Once connected, their services appear in rate quotes and you can buy labels directly from shipments. (",[403,407,408],{},"Shipments → Settings → Carriers"," redirects here.)",[395,411,413],{"id":412},"supported-carriers","Supported carriers",[415,416,417,430],"table",{},[418,419,420],"thead",{},[421,422,423,427],"tr",{},[424,425,426],"th",{},"Carrier",[424,428,429],{},"Setup",[431,432,433,448],"tbody",{},[421,434,435,441],{},[436,437,438],"td",{},[403,439,440],{},"FedEx",[436,442,443,444,447],{},"Title, Account Number, API Key, API Secret, Warehouse Location; then ",[403,445,446],{},"Connect FedEx Account"," (OAuth)",[421,449,450,455],{},[436,451,452],{},[403,453,454],{},"UPS",[436,456,457],{},"Title, UPS Account Number, Warehouse Location; then connect via UPS OAuth",[400,459,460,461,464,465,468],{},"Each carrier connection is tied to a ",[403,462,463],{},"Warehouse Location"," (ship-from address) — create the warehouse first under ",[466,467,241],"a",{"href":242},". Connect several accounts of the same carrier if you ship from multiple warehouses.",[395,470,472],{"id":471},"connect-a-carrier","Connect a carrier",[474,475,476,488,498],"ol",{},[477,478,479,480,483,484,487],"li",{},"Open ",[403,481,482],{},"Integration → Carriers"," and click ",[403,485,486],{},"Add Carrier",".",[477,489,490,491,494,495,487],{},"Choose the carrier and complete ",[403,492,493],{},"Account Details",", then ",[403,496,497],{},"Connect",[477,499,500,501,504],{},"Open the new carrier's ",[403,502,503],{},"Configuration",":",[415,506,507,517],{},[418,508,509],{},[421,510,511,514],{},[424,512,513],{},"Section",[424,515,516],{},"What to do",[431,518,519,537,547],{},[421,520,521,526],{},[436,522,523],{},[403,524,525],{},"Services",[436,527,528,529,532,533,536],{},"Enable the services you actually use (ground, 2-day, overnight, …). Only ",[403,530,531],{},"enabled"," services are quoted, compared in ",[403,534,535],{},"More rates",", or pre-selected from the customer's checkout method — FedEx Priority \u002F Standard \u002F First Overnight are off on a new connection, so turn them on if you sell them",[421,538,539,544],{},[436,540,541],{},[403,542,543],{},"Service Mapping",[436,545,546],{},"Map Shopify shipping method names to carrier services so shipments pre-select the right one",[421,548,549,554],{},[436,550,551],{},[403,552,553],{},"Available Packages",[436,555,556],{},"Enable carrier package types (envelope, pak, tube, carrier boxes) alongside your own boxes",[474,558,560],{"start":559},4,[477,561,479,562,565],{},[403,563,564],{},"Settings"," on the carrier card for label defaults:",[415,567,568,578],{},[418,569,570],{},[421,571,572,575],{},[424,573,574],{},"Setting",[424,576,577],{},"Options",[431,579,580,596,606,619],{},[421,581,582,587],{},[436,583,584],{},[403,585,586],{},"Preferred rate",[436,588,589,592,593],{},[403,590,591],{},"Account (Negotiated)"," or ",[403,594,595],{},"List (Published)",[421,597,598,603],{},[436,599,600],{},[403,601,602],{},"Label size",[436,604,605],{},"4×6 · 8.5×11 half page · 8.5×11 full page",[421,607,608,613],{},[436,609,610],{},[403,611,612],{},"Label format",[436,614,615,616],{},"PDF · ZPL · EPL — a per-account fallback; the format pre-selected on the label screen comes from ",[466,617,618],{"href":216},"Advanced → Printing → Default label format",[421,620,621,626],{},[436,622,623],{},[403,624,625],{},"Default package",[436,627,628],{},"The package pre-selected on new shipments, and the one background rate pre-fetches are priced with",[474,630,632],{"start":631},5,[477,633,634,635,638],{},"Open an awaiting ",[466,636,637],{"href":102},"shipment"," and get rates — the carrier's services should appear.",[640,641,643],"h3",{"id":642},"which-account-opens-first","Which account opens first",[400,645,646,647,650,651,654,655,657],{},"With several accounts, the label screen pre-selects, in order: the account of an existing label → the account named by a store ",[466,648,649],{"href":116},"shipping-method mapping"," → the first account that ",[403,652,653],{},"offers the customer's requested service"," → the oldest account. Each account is quoted separately in ",[403,656,535],{},", so two FedEx accounts can be compared against each other.",[395,659,661],{"id":660},"reconnecting","Reconnecting",[400,663,664,665,668,669,672],{},"When authentication expires the carrier card offers ",[403,666,667],{},"Refresh Connection",". Use ",[403,670,671],{},"Edit Carrier"," to change the title, account number, credentials, or warehouse.",[400,674,675,676,680],{},"A UPS account whose token has expired and that has no API Client ID \u002F Client Secret stored shows ",[677,678,679],"em",{},"UPS account \"…\" needs to be reconnected … Open Settings → Carriers, edit this account and enter the UPS API Client ID and Client Secret",". If an older account was saved without a carrier type, StoresBoost works it out from the label's service code \u002F tracking number the first time you void, and saves it.",[395,682,684],{"id":683},"when-a-carrier-refuses-to-quote","When a carrier refuses to quote",[400,686,687,688,691,692,592,695,504],{},"A carrier that answers with an error instead of a price shows up under ",[403,689,690],{},"Couldn't quote"," in Compare rates (and in the Rate Tester and logs) with a plain-English reason ending in the carrier's own code, for example ",[677,693,694],{},"(FedEx RATE.LOCATION.NOSERVICE)",[677,696,697],{},"(UPS 111210)",[415,699,700,709],{},[418,701,702],{},[421,703,704,707],{},[424,705,706],{},"Reason shown",[424,708,516],{},[431,710,711,721,736,746,756,766,777],{},[421,712,713,718],{},[436,714,715],{},[677,716,717],{},"has no service from … to … Nearly always the postal code has a typo or is not in the selected state",[436,719,720],{},"Check the ZIP against the city \u002F state with the customer; if right, the carrier does not deliver there (PO Box or remote ZIP) — use another carrier",[421,722,723,729],{},[436,724,725,728],{},[677,726,727],{},"treats Puerto Rico as a separate destination country, not a US state"," (also VI, GU, AS, MP)",[436,730,731,732,735],{},"The address must use country ",[403,733,734],{},"PR"," etc.; rates are international and some services do not apply",[421,737,738,743],{},[436,739,740],{},[677,741,742],{},"does not deliver to military APO \u002F FPO \u002F DPO addresses",[436,744,745],{},"Only USPS serves these — ship USPS or ask for a street address",[421,747,748,753],{},[436,749,750],{},[677,751,752],{},"rejected the API credentials for this carrier account",[436,754,755],{},"Re-enter the key and secret under Carriers; make sure the carrier developer project has the Rate API enabled for that account",[421,757,758,763],{},[436,759,760],{},[677,761,762],{},"does not recognise the account number",[436,764,765],{},"Fix the account number on the carrier",[421,767,768,774],{},[436,769,770,771],{},"postal code \u002F state invalid · weight over the limit (150 lb) · dimensions · ",[677,772,773],{},"Try another service",[436,775,776],{},"Fix the address, the item weights, or pick a different service",[421,778,779,784],{},[436,780,781],{},[677,782,783],{},"could not answer right now (a problem on the carrier's side)",[436,785,786],{},"Carrier outage — try again in a minute",[400,788,789],{},"The same explanations appear in the Cost Review card when the selected service cannot be priced.",[395,791,793],{"id":792},"per-shipment-options","Per-shipment options",[400,795,796,797,800,801,804,805,808,809,487],{},"Carrier defaults can be overridden on each shipment: address type (Auto-detect \u002F Residential \u002F Commercial), ",[403,798,799],{},"Signature"," (none \u002F required \u002F adult), ",[403,802,803],{},"Insure this shipment"," with a value, ",[403,806,807],{},"Collect on delivery (C.O.D.)",", dry ice, Saturday delivery, and alcohol handling. See ",[466,810,101],{"href":102},[395,812,814],{"id":813},"tips","Tips",[816,817,818,828,834,843],"ul",{},[477,819,820,821,823,824,827],{},"No rates? Read the ",[403,822,690],{}," reason first (above); after that, check the ",[466,825,826],{"href":242},"warehouse"," address and the package weight — both are more common culprits than the carrier connection.",[477,829,830,831,487],{},"Label size \u002F format problems are printer configuration — see ",[466,832,833],{"href":216},"Advanced → Printing",[477,835,836,837,839,840,842],{},"Compare accounts at pack time with ",[403,838,535],{}," (available to anyone who can buy a label, on every plan), and automate the choice with the ",[466,841,292],{"href":293}," app.",[477,844,845,847,848,851],{},[403,846,586],{}," decides whether quotes show your negotiated price or the public list price — pick ",[403,849,850],{},"Account"," if you have a contract.",[395,853,855],{"id":854},"related","Related",[816,857,858,863,868],{},[477,859,860],{},[466,861,862],{"href":102},"Shipments → Labels & rates",[477,864,865],{},[466,866,867],{"href":293},"Apps → Rate Shopper",[477,869,870,872],{},[466,871,250],{"href":251}," — ShipStation and 3PL connections",{"title":874,"searchDepth":875,"depth":876,"links":877},"",1,2,[878,879,880,884,885,886,887,888],{"id":397,"depth":876,"text":398},{"id":412,"depth":876,"text":413},{"id":471,"depth":876,"text":472,"children":881},[882],{"id":642,"depth":883,"text":643},3,{"id":660,"depth":876,"text":661},{"id":683,"depth":876,"text":684},{"id":792,"depth":876,"text":793},{"id":813,"depth":876,"text":814},{"id":854,"depth":876,"text":855},"Connect FedEx and UPS accounts for rates and labels, configure services and packages, and set label defaults.","md",null,{},{"icon":84},{"title":246,"description":889},"CulNAjAcnRq8a9xxCFNlOqjri761UTMTO7d9Fr_Ctdk",[897,899],{"title":241,"path":242,"stem":243,"description":898,"icon":244,"children":-1},"Ship-from and return addresses used when StoresBoost quotes a rate and buys a label.",{"title":250,"path":251,"stem":252,"description":900,"icon":253,"children":-1},"Connect ShipStation, check the credentials, and map fields, statuses, tags, and the delivery date.",1791370337491]