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Expand a row for the Shopify delivery id, the error text, and when it was received and processed.",[462,624,625,635],{},[465,626,627],{},[468,628,629,632],{},[471,630,631],{},"Status",[471,633,634],{},"Meaning",[478,636,637,647,657,667],{},[468,638,639,644],{},[483,640,641],{},[403,642,643],{},"Processed",[483,645,646],{},"Imported into StoresBoost",[468,648,649,654],{},[483,650,651],{},[403,652,653],{},"Waiting",[483,655,656],{},"Saved, not yet imported (see the alert above)",[468,658,659,664],{},[483,660,661],{},[403,662,663],{},"Ignored",[483,665,666],{},"Deliberately not acted on — the feature it belongs to is off, or the payload had nothing StoresBoost could use",[468,668,669,674],{},[483,670,671],{},[403,672,673],{},"Failed",[483,675,676],{},"Import raised an error; the text is on the row",[395,678,680],{"id":679},"connection","Connection",[400,682,683,686,687,690,691,694,695,698,699,593],{},[403,684,685],{},"Store Connection"," shows the Shopify connection state and the ",[403,688,689],{},"Store Identifier",", with ",[407,692,693],{},"Checked against Shopify. Last checked …"," and a ",[403,696,697],{},"Check again"," button. If the token has expired, reconnect from ",[605,700,236],{"href":237},[395,702,704],{"id":703},"carrier-services","Carrier services",[400,706,707],{},"Two things live here.",[400,709,710,713,714,717,718,721,722,725,726,728],{},[403,711,712],{},"StoresBoost Carrier"," — whether the shipping-rates carrier service is registered on Shopify, its callback address, and ",[403,715,716],{},"All Carrier Services on Shopify"," (with ",[407,719,720],{},"Total services","). If it says ",[403,723,724],{},"StoresBoost carrier service is not registered",", activate it from the ",[605,727,287],{"href":288}," app settings.",[400,730,731,734,735,738,739,593],{},[403,732,733],{},"Checkout rate requests"," — a log of every time Shopify asked StoresBoost for shipping rates at checkout. Filter ",[403,736,737],{},"All \u002F Needs attention \u002F Rates returned \u002F No rates \u002F Error \u002F No profile \u002F Timed out","; search ",[407,740,741],{},"City, postcode, rate name, error…",[462,743,744,752],{},[465,745,746],{},[468,747,748,750],{},[471,749,631],{},[471,751,634],{},[478,753,754,764,774,784,794,804],{},[468,755,756,761],{},[483,757,758],{},[403,759,760],{},"Rates returned",[483,762,763],{},"Checkout received shipping options",[468,765,766,771],{},[483,767,768],{},[403,769,770],{},"No rates",[483,772,773],{},"The profile matched but nothing applied to this cart",[468,775,776,781],{},[483,777,778],{},[403,779,780],{},"Error",[483,782,783],{},"Calculating failed; the fallback response was sent",[468,785,786,791],{},[483,787,788],{},[403,789,790],{},"No profile",[483,792,793],{},"No active shipping-rates profile applies to this store",[468,795,796,801],{},[483,797,798],{},[403,799,800],{},"Timed out",[483,802,803],{},"StoresBoost never finished answering; Shopify gave up waiting",[468,805,806,811],{},[483,807,808],{},[403,809,810],{},"Calculating",[483,812,813],{},"Still working on it",[400,815,816,817,820,821,824,825,828,829,832],{},"Click a row to open the request: ",[403,818,819],{},"What we answered"," (the rates sent back) and ",[403,822,823],{},"What Shopify sent"," (cart, address). An ",[403,826,827],{},"Answered too late"," alert means the answer took longer than the ~10 seconds Shopify waits, so the customer most likely saw the store's backup rates — the Rate Tester in ",[605,830,287],{"href":831},"\u002Fapps\u002Fshipping-rates#watching-checkout-in-production"," can replay the same cart.",[395,834,836],{"id":835},"symptoms-this-page-explains","Symptoms this page explains",[462,838,839,849],{},[465,840,841],{},[468,842,843,846],{},[471,844,845],{},"Symptom",[471,847,848],{},"Where to look",[478,850,851,870,889,903,920],{},[468,852,853,856],{},[483,854,855],{},"New checkouts never arrive",[483,857,858,860,861,863,864,866,867,869],{},[403,859,453],{}," — is the orders topic ",[403,862,500],{},"? Refresh it if ",[403,865,504],{},". Then ",[403,868,680],{}," for an expired token",[468,871,872,875],{},[483,873,874],{},"An order arrived in Shopify but not here",[483,876,877,879,880,882,883,885,886,888],{},[403,878,611],{}," — ",[403,881,653],{}," means processing is behind (Process now); ",[403,884,663],{}," means a filter skipped it; ",[403,887,673],{}," shows the error",[468,890,891,894],{},[483,892,893],{},"Product or inventory changes do not show",[483,895,896,897,900,901],{},"Same checks on the Products \u002F Inventory groups; also run ",[403,898,899],{},"Sync all products"," on ",[605,902,132],{"href":133},[468,904,905,908],{},[483,906,907],{},"Checkout shows the wrong \u002F backup rates",[483,909,910,912,913,429,915,429,917,919],{},[403,911,704],{}," — find the request by postcode; ",[403,914,790],{},[403,916,770],{},[403,918,800],{}," each point to a different fix",[468,921,922,925],{},[483,923,924],{},"Everything healthy but an order is missing",[483,926,927,931],{},[605,928,930],{"href":929},"\u002Forders\u002Fprint-and-sync#order-sync","Order sync"," recent runs — a store filter may skip it on purpose",[395,933,935],{"id":934},"related","Related",[581,937,938,943,948,958],{},[584,939,940,942],{},[605,941,236],{"href":237}," — reconnecting, order import settings",[584,944,945,947],{},[605,946,287],{"href":288}," — the carrier service and rate profiles",[584,949,950,879,952,429,955],{},[605,951,350],{"href":351},[407,953,954],{},"Order import failed",[407,956,957],{},"Orders missing locally",[584,959,960],{},[605,961,962],{"href":70},"Orders → Print & Order sync",{"title":964,"searchDepth":965,"depth":966,"links":967},"",1,2,[968,969,973,974,975,976,977],{"id":397,"depth":966,"text":398},{"id":452,"depth":966,"text":453,"children":970},[971],{"id":575,"depth":972,"text":576},3,{"id":610,"depth":966,"text":611},{"id":679,"depth":966,"text":680},{"id":703,"depth":966,"text":704},{"id":835,"depth":966,"text":836},{"id":934,"depth":966,"text":935},"Live webhook traffic from Shopify, delivery history, connection health, and a log of every checkout rate request — the first stop when orders or updates stop flowing.","md",null,{},{"icon":263},{"title":260,"description":978},"S0pIjDzgHxFY5Dn8ac5ZwCc4Uxl1lLlcMN70tthHBO8",[986,988],{"title":255,"path":256,"stem":257,"description":987,"icon":258,"children":-1},"Link a retailer and a supplier so the delivery date and requested shipping method follow a Shopify Collective order.",{"title":41,"path":266,"stem":267,"description":989,"icon":270,"children":-1},"Optional apps that extend checkout, fulfillment, and operations — calendars, add-ons, upsells, rates, rate shopping, inventory sync, and weather.",1791370336729]