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You configure the package, record the packaging, review the rate, and click ",[404,413,414],{},"Create + Print Label"," — StoresBoost purchases the label, prints it, stamps who packed it, and advances the shipment.",[395,417,419],{"id":418},"before-you-start-one-time-setup","Before you start (one-time setup)",[421,422,423,436],"table",{},[424,425,426],"thead",{},[427,428,429,433],"tr",{},[430,431,432],"th",{},"Requirement",[430,434,435],{},"Where",[437,438,439,450,461,472],"tbody",{},[427,440,441,445],{},[442,443,444],"td",{},"Ship-from address",[442,446,447],{},[404,448,449],{},"Advanced → Warehouses",[427,451,452,455],{},[442,453,454],{},"Carrier account",[442,456,457,460],{},[404,458,459],{},"Integration → Carriers"," (FedEx, UPS)",[427,462,463,466],{},[442,464,465],{},"Default label format",[442,467,468,471],{},[404,469,470],{},"Advanced → Printing"," (PDF \u002F ZPL \u002F EPL)",[427,473,474,477],{},[442,475,476],{},"Boxes and packing materials (optional)",[442,478,479],{},[404,480,481],{},"Advanced → Packing Materials",[400,483,484],{},"Without a warehouse and a carrier, no rates can be quoted.",[395,486,488],{"id":487},"configure-the-package","Configure the package",[400,490,491,492,494,495,498,499,502],{},"Open an ",[404,493,406],{}," shipment (from a list, from an order, or via ",[496,497,125],"a",{"href":126},"). The ",[404,500,501],{},"Configure Shipment"," card:",[504,505,506,514,528,568,608],"ol",{},[507,508,509,510,513],"li",{},"Check the ",[404,511,512],{},"ship-to address"," — validation badges show Validated \u002F Corrected \u002F Not Verified.",[507,515,516,517,520,521,524,525,527],{},"Note the ",[404,518,519],{},"Requested"," shipping method from checkout — the customer-facing name(s). On a split shipment only the methods ",[404,522,523],{},"this box's items"," paid for are listed (joined with \" + \"), when the order was priced per item by ",[496,526,287],{"href":288},".",[507,529,530,531,534,535,538,539,542,543,542,546,549,550,553,554,557,558,561,562,565,566,527],{},"Set ",[404,532,533],{},"Ship From"," (warehouse), ",[404,536,537],{},"Shipping Account"," (which carrier account), ",[404,540,541],{},"Service",", ",[404,544,545],{},"Package",[404,547,548],{},"Weight"," (lbs \u002F oz) and ",[404,551,552],{},"Size (in)"," L × W × H. Account and service are pre-selected for you: an existing label's, else the account named by a store ",[496,555,556],{"href":116},"shipping-method mapping",", else the first account that offers the ",[404,559,560],{},"requested service"," (resolved from your mappings, the checkout rate code or the method name); the service follows the same order. Only services ",[404,563,564],{},"enabled"," on the carrier account can be pre-selected — see ",[496,567,246],{"href":247},[507,569,570,571,574,575,578,579,582,583,542,586,589,590,593,594,598,599,603,604,607],{},"Adjust ",[404,572,573],{},"Options"," when needed: address type (",[404,576,577],{},"Auto-detect \u002F Residential \u002F Commercial","), ",[404,580,581],{},"Signature"," (none \u002F required \u002F adult), ",[404,584,585],{},"Insure this shipment",[404,587,588],{},"C.O.D.",", dry ice, Saturday delivery, alcohol.\n",[404,591,592],{},"Reference on label"," is filled for you: the shipment label (for example ",[595,596,597],"code",{},"#1052-2 - SDC",") is printed in the carrier's reference field — UPS ",[600,601,602],"em",{},"Reference No.",", FedEx ",[600,605,606],{},"REF"," — so the box can be matched to the shipment at the bench and by the receiver. Leave it blank to keep that; type something (max 35 characters) to print a different reference on this label only. After a split the new shipment's own label is used automatically.",[507,609,610,611,542,614,617,618,621,622,624,625,527],{},"Pick the label format — ",[404,612,613],{},"PDF",[404,615,616],{},"ZPL (Thermal)",", or ",[404,619,620],{},"EPL (Thermal)","; the pre-selected one is the ",[404,623,465],{}," from ",[496,626,470],{"href":216},[628,629,631],"h3",{"id":630},"prefilled-weight-and-size","Prefilled weight and size",[400,633,634,635,638,639,642],{},"With the ",[600,636,637],{},"View rate shopper"," permission, weight and size are prefilled from the items: item weights × quantities are summed, and dimensions are stacked (largest length and width, heights added up). If a label already exists, its dimensions are reused. Fix product weights in ",[496,640,641],{"href":140},"Products → Bulk Editor"," when the prefill is regularly wrong.",[400,644,645,646,649,650,653,654,578,656,658,659,662,663,527],{},"The prefill follows the lines. When you ",[404,647,648],{},"split"," or ",[404,651,652],{},"merge"," a shipment (from the shipment page or from ",[496,655,125],{"href":126},[404,657,501],{}," clears the parcel, refills weight and size from the items now on this shipment, and re-quotes the ",[404,660,661],{},"Cost Review"," price and rate comparison. The shipment the items left is re-priced as well, so both halves open with their own weight. Anything you typed by hand before the split is replaced — check the parcel once before ",[404,664,665],{},"Create + Print",[667,668,669],"tip",{},[400,670,671,672,527],{},"Residential vs commercial affects the rate. If you know the address type, override ",[404,673,674],{},"Auto-detect",[395,676,678],{"id":677},"packing","Packing",[400,680,681,682,684],{},"The ",[404,683,678],{}," card records what went around the product:",[421,686,687,697],{},[424,688,689],{},[427,690,691,694],{},[430,692,693],{},"Field",[430,695,696],{},"Meaning",[437,698,699,712,720],{},[427,700,701,706],{},[442,702,703],{},[404,704,705],{},"Container",[442,707,708,709,711],{},"The box or mailer from ",[496,710,219],{"href":220},"; its empty weight is added to the shipment and its dimensions can drive the quote",[427,713,714,717],{},[442,715,716],{},"Materials",[442,718,719],{},"Quantity of each heat pack, gel pack, insulation, or padding item",[427,721,722,727],{},[442,723,724],{},[404,725,726],{},"Packed by",[442,728,729,730,733,734,736],{},"Who packed it — defaults to ",[404,731,732],{},"Me","; the picker lists members of the ",[404,735,678],{}," department",[400,738,739,740,742,743,745],{},"Container and material costs are snapshotted onto the label when you buy it, which is what ",[496,741,306],{"href":318}," and ",[496,744,321],{"href":322}," use.",[395,747,297],{"id":748},"weather",[400,750,751,752,754,755,757],{},"When the ",[496,753,297],{"href":298}," app is enabled, a ",[404,756,297],{}," card shows the destination forecast (current temperature, low–high, conditions). Refresh it before packing anything temperature-sensitive.",[395,759,761],{"id":760},"compare-rates","Compare rates",[628,763,661],{"id":764},"cost-review",[400,766,681,767,769,770,772,773,776],{},[404,768,661],{}," card shows the price for exactly what is selected in ",[404,771,501],{}," — the line under the price names the account and service it was quoted for (for example ",[600,774,775],{},"FedEx · FedEx Priority Overnight","). Change the service, package, weight or size and the price re-quotes on its own; use the refresh control to force a fresh quote.",[421,778,779,788],{},[424,780,781],{},[427,782,783,786],{},[430,784,785],{},"Badge \u002F note",[430,787,696],{},[437,789,790,800,836,846,857],{},[427,791,792,797],{},[442,793,794],{},[404,795,796],{},"Cheapest",[442,798,799],{},"The selected account + service is the lowest of every quote in the comparison",[427,801,802,811],{},[442,803,804,807,808],{},[600,805,806],{},"Rate Shopper picked …"," \u002F ",[600,809,810],{},"Picked in Compare rates …",[442,812,681,813,815,816,819,820,823,824,827,828,831,832,835],{},[496,814,292],{"href":293}," ",[404,817,818],{},"Auto-select winner"," setting (or ",[404,821,822],{},"Use"," in Compare rates) filled in the account, service and box; ",[600,825,826],{},"· requested service"," means the pick honours what the customer paid for, ",[600,829,830],{},"· rule \"Name\""," that a Rate Shopper rule decided, ",[600,833,834],{},"· your service"," that you compared your own service across accounts. The note disappears as soon as you change any of them by hand — from then on the card describes your choice, not the app's",[427,837,838,843],{},[442,839,840],{},[600,841,842],{},"Comparing carriers…",[442,844,845],{},"The comparison is still being priced in the background",[427,847,848,854],{},[442,849,850,853],{},[404,851,852],{},"Fetching rates…"," (on the Create + Print button)",[442,855,856],{},"The price or the comparison is still loading; the button is held until it lands (or the carrier fails), so no label is bought at an unknown price. Printing an existing label is never held",[427,858,859,864],{},[442,860,861],{},[600,862,863],{},"Couldn't quote — …",[442,865,866,867],{},"The carrier refused to price the selected service — the text says why (postal code typo, US territory as a state, APO \u002F FPO, credentials, weight…). See ",[496,868,870],{"href":869},"\u002Fintegration\u002Fcarriers#when-a-carrier-refuses-to-quote","Carriers → When a carrier refuses to quote",[400,872,873,874,877],{},"The card shows a placeholder while accounts and parcel defaults load. With Rate Shopper's ",[404,875,876],{},"Shop the rate when a shipment is created"," on, the comparison is saved when the shipment is created and is usually already there when you open it.",[628,879,881],{"id":880},"more-rates","More rates",[400,883,884,886,887,889,890,893,894,897],{},[404,885,881],{}," opens ",[404,888,761],{}," across every connected account and service. It is available to anyone who can buy a label on the shipment, on every plan — no Rate Shopper subscription or permission needed (without the app, results rank by the store default policy and nothing is pre-selected). The comparison is priced for the parcel — weight, size, package and options; it re-runs when the parcel changes, when you switch what to ",[404,891,892],{},"Compare"," (below), or when you press ",[404,895,896],{},"Refresh"," in the dialog.",[899,900,902],"h4",{"id":901},"compare-selector","Compare selector",[400,904,905,906,909],{},"The row of buttons at the top of the dialog decides ",[600,907,908],{},"what"," is compared:",[421,911,912,921],{},[424,913,914],{},[427,915,916,918],{},[430,917,892],{},[430,919,920],{},"What you get",[437,922,923,943,956],{},[427,924,925,933],{},[442,926,927],{},[404,928,929,930],{},"Selected service · ",[931,932],"name",{},[442,934,935,936,939,940],{},"The service currently picked in Configure Shipment, priced on ",[404,937,938],{},"every"," account that offers it — \"who is cheapest for Priority Overnight?\". Rules and the store's excluded-services list do not apply; accounts without that service appear under ",[600,941,942],{},"Couldn't quote",[427,944,945,953],{},[442,946,947,952],{},[404,948,949,950],{},"Rule · ",[931,951],{}," (one per enabled rule)",[442,954,955],{},"Run the comparison under that rule's eligible accounts, services and winner policy, whether or not its conditions match this shipment. No fallback: if nothing quotes, the list is empty",[427,957,958,963],{},[442,959,960],{},[404,961,962],{},"All accounts & services",[442,964,965],{},"No rule at all — every account and enabled service, ranked by the store default policy",[400,967,968,969,973,974,976,977,979,980,983],{},"On open, the highlighted entry is the one already in effect: the ",[496,970,972],{"href":971},"\u002Fapps\u002Frate-shopper#rules","rule that matched"," this shipment, or ",[404,975,962],{}," when none did. That automatic comparison is what pre-fetch and ",[404,978,818],{}," use, and the only one recorded for savings. There is no separate ",[404,981,982],{},"Recommended"," entry.",[400,985,986,987,990,991,993],{},"When the account + service selected on the card is not in the list you are looking at (a ",[600,988,989],{},"Ground"," rule while you picked an overnight service, say), a note says so and offers to compare that service on every account. The service dropdown alone does not change the comparison — only the ",[404,992,892],{}," buttons do.",[400,995,996,997,999,1000,1002,1003,1006,1007,1010,1011,1013],{},"The same choices sit in a ",[404,998,892],{}," dropdown at the bottom of the ",[404,1001,661],{}," card, showing the same highlighted entry. That one goes a step further: picking an entry runs the comparison ",[600,1004,1005],{},"and applies its winner"," — account, service, box and price fall into place without opening the dialog. If nothing quotes under the entry you picked, a ",[600,1008,1009],{},"No rates"," notice appears and the form is left as it was. Opening another shipment resolves the matching rule again. (In the dialog, the buttons only change what is listed; you still press ",[404,1012,822],{},".)",[400,1015,1016,1017,815,1020,807,1023,807,1026,1029,1030,1033,1034,1037,1038,1041,1042,1045,1046,1048,1049,1052,1053,542,1056,542,1059,1061,1062,1065,1066,1069,1070,1073,1074,1077],{},"The header reads ",[404,1018,1019],{},"Ranked by",[600,1021,1022],{},"Cheapest price",[600,1024,1025],{},"Cheapest within deadline",[600,1027,1028],{},"Best value (price + speed)",", plus ",[404,1031,1032],{},"via rule \"Name\""," when a ",[496,1035,1036],{"href":971},"Rate Shopper rule"," applied — ",[600,1039,1040],{},"(store default policy)"," when that rule has none of its own — and the box name when packaging optimisation chose one. Below it: ",[600,1043,1044],{},"N rates from M accounts · $min – $max",", the ",[404,1047,982],{}," row with a ",[404,1050,1051],{},"Use this"," button, and the ranked table (",[404,1054,1055],{},"#",[404,1057,1058],{},"Account",[404,1060,541],{}," with its carrier code, ",[404,1063,1064],{},"Transit"," — ",[600,1067,1068],{},"n\u002Fa"," when the carrier gives none — and ",[404,1071,1072],{},"Price"," with the ",[404,1075,1076],{},"+$x.xx"," difference to the cheapest or the struck-through list price when your negotiated rate is lower).",[421,1079,1080,1089],{},[424,1081,1082],{},[427,1083,1084,1087],{},[430,1085,1086],{},"Marker",[430,1088,696],{},[437,1090,1091,1107,1116,1128],{},[427,1092,1093,1098],{},[442,1094,1095],{},[404,1096,1097],{},"Selected",[442,1099,1100,1101,1103,1104,1106],{},"The account, service and box currently chosen in Configure Shipment — what ",[404,1102,665],{}," will buy. Its ",[404,1105,822],{}," button is disabled",[427,1108,1109,1113],{},[442,1110,1111],{},[404,1112,982],{},[442,1114,1115],{},"The winner by your Rate Shopper policy (and the requested service, when an account priced it). This is a suggestion; it stays put when you pick something else",[427,1117,1118,1125],{},[442,1119,1120,807,1122],{},[404,1121,796],{},[404,1123,1124],{},"Fastest",[442,1126,1127],{},"Lowest price \u002F shortest transit in the list",[427,1129,1130,1134],{},[442,1131,1132],{},[404,1133,519],{},[442,1135,1136],{},"Quotes for the service the customer paid for at checkout",[400,1138,1139,1140,1142,1143,1146,1147,1149],{},"Press ",[404,1141,822],{}," on any row to apply that account, service and — when the quote was priced with a box — its package and dimensions. ",[404,1144,1145],{},"Best per account"," hides all but the top quote from each account. Accounts that could not price the parcel are listed under ",[404,1148,942],{}," with the reason; they never block the others.",[395,1151,1153],{"id":1152},"buy-and-print","Buy and print",[504,1155,1156,1162,1172],{},[507,1157,1158,1159,1161],{},"Review the ",[404,1160,661],{}," summary.",[507,1163,1164,1165,1167,1168,1171],{},"Click ",[404,1166,414],{},". While the shipment is ",[404,1169,1170],{},"On Hold"," the button is disabled; hovering it says the shipment is on hold and the button stays disabled until the hold is released.",[507,1173,1174,1175,1177,1178,1180,1181,542,1184,617,1187,1190],{},"The label purchases and the shipment moves to ",[404,1176,410],{},". PDF labels open the preview \u002F print dialog; ZPL and EPL labels go straight to the printer using the method chosen for this computer under ",[496,1179,470],{"href":216}," (",[404,1182,1183],{},"Sent to printer",[404,1185,1186],{},"Sent to DropPrint",[404,1188,1189],{},"Label file saved","). The packer, container, and materials are stamped on the label.",[628,1192,1194],{"id":1193},"cost-limit-red-button","Cost limit (red button)",[400,1196,1197,1198,1201,1202,1206,1207,1210,1211,1214,1215,1218,1219,1221,1222,1225,1226,1229],{},"If the store has set ",[404,1199,1200],{},"Warn when a label costs more than"," in ",[496,1203,1205],{"href":1204},"\u002Fapps\u002Frate-shopper#settings","Rate Shopper settings",", the button turns ",[404,1208,1209],{},"red"," and Cost Review shows ",[600,1212,1213],{},"Above your … label cost limit"," whenever the quoted cost is higher than that amount. Clicking it does ",[404,1216,1217],{},"not"," buy yet: a confirmation asks you to check the service and package (or open ",[404,1220,881],{}," for a cheaper option) first — ",[404,1223,1224],{},"Create + Print anyway"," buys the label, ",[404,1227,1228],{},"Cancel"," goes back. The limit is compared against the Cost Review price; when no price is known yet the button stays green. Reprinting an existing label is never affected. The limit comes with the Rate Shopper defaults, so it only shows for users who can view the Rate Shopper app.",[400,1231,1232],{},"After a label exists:",[421,1234,1235,1245],{},[424,1236,1237],{},[427,1238,1239,1242],{},[430,1240,1241],{},"Action",[430,1243,1244],{},"Purpose",[437,1246,1247,1261,1271],{},[427,1248,1249,1258],{},[442,1250,1251,1254,1255],{},[404,1252,1253],{},"Reprint Label"," (blue) \u002F ",[404,1256,1257],{},"Print Again",[442,1259,1260],{},"Reprint the carrier label — no new label is purchased — thermal labels follow this computer's print method; the dialog says where the label will go",[427,1262,1263,1268],{},[442,1264,1265],{},[404,1266,1267],{},"Copy Tracking Number",[442,1269,1270],{},"For CS or the customer",[427,1272,1273,1278],{},[442,1274,1275],{},[404,1276,1277],{},"Void Label",[442,1279,1280],{},"Cancel an unused label",[395,1282,1284],{"id":1283},"void-a-label","Void a label",[504,1286,1287,1290,1296],{},[507,1288,1289],{},"Open the shipped shipment.",[507,1291,1292,1293,1295],{},"Choose ",[404,1294,1277],{}," and confirm.",[507,1297,1298,1299,1301],{},"The label is cancelled and the shipment returns to ",[404,1300,406],{}," — fix the package or address, then buy again.",[400,1303,1304,1305,1307,1308,1311,1312,1314],{},"Void only works on unused labels, within the carrier's void window. Voided labels are excluded from reports but counted against the packer in ",[496,1306,321],{"href":322},". If the carrier account was saved without a carrier type, StoresBoost works it out from the label and repairs the account before voiding; the rare ",[600,1309,1310],{},"Void is not supported for \"…\" (no carrier type set on the account)"," message means it could not — fix the account under ",[496,1313,246],{"href":247}," and void again.",[1316,1317,1318],"warning",{},[400,1319,1320,1321,1324],{},"If a shipment was fulfilled on Shopify with store tracking (store-imported), label controls may be ",[404,1322,1323],{},"read-only"," here — there is no StoresBoost-purchased label to print or void. Check the shipment's Timeline to see where its tracking came from.",[395,1326,1328],{"id":1327},"sync-status","Sync status",[400,1330,681,1331,1334,1335,1338,1339,1342,1343,542,1346,617,1349,1352,1353,1356,1357,1360,1361,527],{},[404,1332,1333],{},"Synced"," column on lists (and the sync icons on the shipment) show two connections: ",[404,1336,1337],{},"Shopify"," and your ",[404,1340,1341],{},"fulfillment provider",". Hover for the state — ",[600,1344,1345],{},"synced",[600,1347,1348],{},"pending",[600,1350,1351],{},"last attempt failed",". Click to open the ",[404,1354,1355],{},"sync history",". Use ",[404,1358,1359],{},"Force Sync"," on the shipment to retry; persistent failures also raise ",[496,1362,1363],{"href":351},"alerts",[395,1365,1367],{"id":1366},"shipment-detail-layout","Shipment detail layout",[400,1369,1370,1371,1374,1375,542,1378,542,1381,542,1384,542,1387,542,1390,542,1393,1395,1396,1399,1400,1402,1403,1405,1406,1408,1409,1412,1413,1416],{},"Use ",[404,1372,1373],{},"Blocks"," on the shipment to show or hide ",[404,1376,1377],{},"Ship To Address",[404,1379,1380],{},"Dates",[404,1382,1383],{},"Cost Summary",[404,1385,1386],{},"Items",[404,1388,1389],{},"Related Shipments",[404,1391,1392],{},"Timeline",[404,1394,297],{},", and ",[404,1397,1398],{},"Notes",". Prev \u002F next arrows move through the list you opened the shipment from. The actions bar on an ",[404,1401,406],{}," shipment has a ",[404,1404,125],{}," button (opens the same shipment in ",[496,1407,125],{"href":126},"; needs ",[600,1410,1411],{},"Fulfill orders",") and the ",[404,1414,1415],{},"Print"," document menu.",[400,1418,1419,1420,1422,1423,1426,1427,1430,1431,1434,1435,1438,1439,1441,1442,1444,1445,1448],{},"In ",[404,1421,1386],{},", each SKU has an ",[404,1424,1425],{},"Open in Shopify"," icon and shows its ",[404,1428,1429],{},"Location",", with the inventory ",[404,1432,1433],{},"available"," quantity at that location when inventory is tracked (untracked products show the location only); split mode offers ",[404,1436,1437],{},"Split into boxes…"," — split everything into boxes of N units, one shipment per box (see ",[496,1440,105],{"href":106},"). ",[404,1443,1377],{}," falls back to the customer's profile phone, marked ",[600,1446,1447],{},"(customer)",", when the address has none.",[628,1450,1383],{"id":1451},"cost-summary",[400,1453,1454,1456,1457,1460,1461,542,1464,542,1467,542,1470,742,1473,1476],{},[404,1455,1383],{}," shows what ",[600,1458,1459],{},"this shipment"," is worth to the customer — ",[404,1462,1463],{},"Subtotal",[404,1465,1466],{},"Discount",[404,1468,1469],{},"Shipping",[404,1471,1472],{},"Tax",[404,1474,1475],{},"Total"," — not the whole order.",[1478,1479,1480,1483,1500],"ul",{},[507,1481,1482],{},"An unsplit, single-order shipment shows the order's figures.",[507,1484,1485,1486,1488,1489,1491,1492,1495,1496,1499],{},"A ",[404,1487,648],{}," shipment shows only its own lines. When the order has a checkout breakdown, ",[404,1490,1469],{}," is the checkout rate for the groups in that box (the rate name sits under the amount; two groups show both). A group later split across shipments shares that one rate by the value of the group's own items. Order discounts and shipping tax are still shared ",[404,1493,1494],{},"in proportion to product value",". Orders with no checkout breakdown (POS, drafts, older orders) share the Shopify shipping line the same way: a $100 order with $40 shipping split into two $50 shipments shows ",[404,1497,1498],{},"$20 shipping on each",". Partial-quantity splits share line discounts and tax by quantity the same way.",[507,1501,1485,1502,1505],{},[404,1503,1504],{},"merged"," shipment adds up each order's share, so several orders in one box read as one summary.",[400,1507,681,1508,1510],{},[404,1509,1475],{}," column on shipment lists uses the same split, so the list and the open shipment always agree.",[628,1512,1398],{"id":1513},"notes",[400,1515,1516,1518,1519,1521,1522,1525],{},[404,1517,1398],{}," are internal. They are shown on the shipment page, in the shipment drawer, on the ",[404,1520,1392],{},", and on ",[496,1523,125],{"href":1524},"\u002Fscan-and-ship#notes"," — never sent to the customer or written to Shopify.",[421,1527,1528,1541],{},[424,1529,1530],{},[427,1531,1532,1535,1538],{},[430,1533,1534],{},"Source",[430,1536,1537],{},"Where it comes from",[430,1539,1540],{},"Can you delete it?",[437,1542,1543,1560,1573,1598],{},[427,1544,1545,1551,1557],{},[442,1546,1547,1550],{},[600,1548,1549],{},"You"," (staff)",[442,1552,1553,1556],{},[404,1554,1555],{},"Add note"," on the Notes card, the Timeline composer, the shipment actions menu, or the Notes card on Scan & Ship",[442,1558,1559],{},"Yes, from the Timeline",[427,1561,1562,1567,1570],{},[442,1563,1564],{},[404,1565,1566],{},"From order",[442,1568,1569],{},"The Shopify order note, synced onto the shipment",[442,1571,1572],{},"No — it belongs to the order",[427,1574,1575,1580,1595],{},[442,1576,1577],{},[404,1578,1579],{},"From Shopify timeline",[442,1581,1582,1583,1586,1587,1590,1591,1594],{},"Staff comments on the Shopify order timeline, when ",[404,1584,1585],{},"Shopify timeline comments"," is switched on under the store's ",[404,1588,1589],{},"Order import"," settings (",[496,1592,1593],{"href":237},"Integration → Stores",")",[442,1596,1597],{},"No",[427,1599,1600,1605,1608],{},[442,1601,1602],{},[404,1603,1604],{},"From #… (merged shipment)",[442,1606,1607],{},"Copied across when shipments are merged; the label links to the source",[442,1609,1610],{},"Yes, if a staff note",[400,1612,1613,1614,1617,1618,1620],{},"Adding a note needs edit access on orders. Notes also feed the ",[595,1615,1616],{},"shipment.notes_text"," field in ",[496,1619,215],{"href":216}," templates.",[395,1622,1624],{"id":1623},"change-or-clear-the-delivery-date","Change or clear the delivery date",[400,1626,681,1627,1629,1630,649,1632,1634,1635,742,1638,1641],{},[404,1628,1380],{}," card on an ",[404,1631,406],{},[404,1633,1170],{}," shipment shows ",[404,1636,1637],{},"Delivery Date",[404,1639,1640],{},"Ship By Date",". Shipped, picked up, cancelled, and merged shipments are locked.",[504,1643,1644,1647,1655],{},[507,1645,1646],{},"Open the shipment (the detail page or the drawer).",[507,1648,1649,1650,1652,1653,527],{},"On ",[404,1651,1380],{},", click the pencil next to ",[404,1654,1637],{},[507,1656,1657,1658,1661,1662,1665],{},"Pick a new date and click ",[404,1659,1660],{},"Save",", or click ",[404,1663,1664],{},"Clear"," to remove it.",[400,1667,1668,1669,1672],{},"Clearing sets the delivery date back to ",[404,1670,1671],{},"Not set",". The ship-by date that was calculated from it is removed at the same time. The change is written on the shipment timeline.",[400,1674,1675],{},"Two checkboxes in the same dialog control what else moves with the date:",[421,1677,1678,1688],{},[424,1679,1680],{},[427,1681,1682,1685],{},[430,1683,1684],{},"Checkbox",[430,1686,1687],{},"When it is on",[437,1689,1690,1700],{},[427,1691,1692,1697],{},[442,1693,1694],{},[404,1695,1696],{},"Update shipment source",[442,1698,1699],{},"The date is written to Shopify (or the metafield is deleted, when you clear). Leave it off to change only this shipment.",[427,1701,1702,1707],{},[442,1703,1704],{},[404,1705,1706],{},"Sync to all orders",[442,1708,1709,1710,1712],{},"On a merged shipment, every Shopify order in the box is updated, not only the primary one. Available only while ",[404,1711,1696],{}," is on.",[400,1714,681,1715,1717],{},[404,1716,1640],{}," column on the shipments list has its own pencil. Saving or clearing there changes only the ship-by date and does not touch the delivery date or Shopify.",[395,1719,1721],{"id":1720},"documents-not-the-carrier-label","Documents (not the carrier label)",[400,1723,1724,1725,1727,1728,649,1730,1733,1734,1737,1738,527],{},"Packing slips, picking lists, item labels, and similar print from the ",[404,1726,1415],{}," menu on lists and shipments. The preview lets you switch template, re-sort rows, and narrow them by ",[404,1729,1429],{},[404,1731,1732],{},"Filter rows by condition"," for that print; item labels ask how to split multi-quantity lines before printing. Each print is recorded on the shipment's Activities and can drive automation (for example a ",[404,1735,1736],{},"Reprint"," tag when items change after the slip was printed). Layouts and their saved defaults are configured under ",[496,1739,1741],{"href":1740},"\u002Fadvanced\u002Fdocuments#printing","Advanced → Documents",[395,1743,1745],{"id":1744},"troubleshooting","Troubleshooting",[421,1747,1748,1758],{},[424,1749,1750],{},[427,1751,1752,1755],{},[430,1753,1754],{},"Symptom",[430,1756,1757],{},"Check",[437,1759,1760,1770,1782,1803,1811,1821,1836],{},[427,1761,1762,1764],{},[442,1763,1009],{},[442,1765,1766,1767,1769],{},"Read the ",[600,1768,942],{}," reason first (Cost Review or Compare rates) — it names the postal code, territory, APO \u002F FPO, credential or weight problem; then warehouse address, carrier connection, package weight \u002F size",[427,1771,1772,1775],{},[442,1773,1774],{},"Wrong price",[442,1776,1777,1778,1781],{},"Residential \u002F commercial type, dimensions, service level, carrier ",[404,1779,1780],{},"Preferred rate"," setting. The line under the price names the service it is for",[427,1783,1784,1787],{},[442,1785,1786],{},"Compare rates does not show my service",[442,1788,1789,1790,1792,1793,1795,1796,1799,1800,1802],{},"The highlighted ",[404,1791,892],{}," entry is the matching rule, which may not include the service on the card. Switch ",[404,1794,892],{}," to ",[404,1797,1798],{},"Selected service"," (the note in the dialog offers it) or look for the ",[404,1801,1097],{}," marker",[427,1804,1805,1808],{},[442,1806,1807],{},"Cannot void",[442,1809,1810],{},"Label already used, void window passed, or store-imported tracking",[427,1812,1813,1816],{},[442,1814,1815],{},"Label wrong size",[442,1817,1818,1819],{},"Format (PDF vs ZPL \u002F EPL) vs your printer — see ",[404,1820,470],{},[427,1822,1823,1828],{},[442,1824,1825,1827],{},[404,1826,726],{}," picker empty",[442,1829,1830,1831,1833,1834],{},"No ",[404,1832,678],{}," department, or you are not a member — see ",[496,1835,166],{"href":167},[427,1837,1838,1844],{},[442,1839,1840,1841],{},"Synced shows ",[600,1842,1843],{},"failed",[442,1845,1846,1847],{},"Open sync history; check ",[496,1848,260],{"href":261},[395,1850,1852],{"id":1851},"related","Related",[1478,1854,1855,1860,1865,1870,1875],{},[507,1856,1857,1859],{},[496,1858,272],{"href":273}," — where the date was chosen at checkout",[507,1861,1862,1864],{},[496,1863,125],{"href":126}," — same flow, barcode-first",[507,1866,1867,1869],{},[496,1868,105],{"href":106}," — reshape before you label",[507,1871,1872,1874],{},[496,1873,115],{"href":116}," — store-wide behavior",[507,1876,1877,1879],{},[496,1878,306],{"href":307}," — where the costs recorded here end up",{"title":1881,"searchDepth":1882,"depth":1883,"links":1884},"",1,2,[1885,1886,1887,1891,1892,1893,1897,1900,1901,1902,1906,1907,1908,1909],{"id":397,"depth":1883,"text":398},{"id":418,"depth":1883,"text":419},{"id":487,"depth":1883,"text":488,"children":1888},[1889],{"id":630,"depth":1890,"text":631},3,{"id":677,"depth":1883,"text":678},{"id":748,"depth":1883,"text":297},{"id":760,"depth":1883,"text":761,"children":1894},[1895,1896],{"id":764,"depth":1890,"text":661},{"id":880,"depth":1890,"text":881},{"id":1152,"depth":1883,"text":1153,"children":1898},[1899],{"id":1193,"depth":1890,"text":1194},{"id":1283,"depth":1883,"text":1284},{"id":1327,"depth":1883,"text":1328},{"id":1366,"depth":1883,"text":1367,"children":1903},[1904,1905],{"id":1451,"depth":1890,"text":1383},{"id":1513,"depth":1890,"text":1398},{"id":1623,"depth":1883,"text":1624},{"id":1720,"depth":1883,"text":1721},{"id":1744,"depth":1883,"text":1745},{"id":1851,"depth":1883,"text":1852},"Configure the package and packing materials, compare carrier rates, buy and print labels, void mistakes, and read the sync status.","md",null,{},{"icon":62},{"title":101,"description":1910},"S--Y0RgEW7fXX81fbxc7CBq1Soi3aMeUe7gn9DJPTYg",[1918,1920],{"title":64,"path":98,"stem":99,"description":1919,"icon":67,"children":-1},"Show or hide fields on the Shipments table — tracking, carrier, ship-by date, and more.",{"title":105,"path":106,"stem":107,"description":1921,"icon":108,"children":-1},"Split a shipment into parts, merge shipments together, undo either, create shipments manually, and process merge suggestions.",1791370337856]