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",[404,405,406],"strong",{},"Split"," breaks a shipment apart; ",[404,409,410],{},"merge"," combines shipments; ",[404,413,414],{},"Create Shipment"," builds one by hand. Together they keep the packing queue matching physical reality.",[400,417,418,419,422],{},"All structure changes require the shipment to be ",[404,420,421],{},"Awaiting"," — held, shipped, picked-up, or merged shipments are locked.",[395,424,426],{"id":425},"split-a-shipment","Split a shipment",[400,428,429,432],{},[404,430,431],{},"Purpose:"," part of the order ships now, the rest later (backorder, second box, different warehouse).",[434,435,436,443,450,453,463],"ol",{},[437,438,439,440,442],"li",{},"Open an ",[404,441,421],{}," shipment with multiple items or quantities.",[437,444,445,446,449],{},"Click ",[404,447,448],{},"Split Shipment",".",[437,451,452],{},"Move items \u002F quantities into the new part.",[437,454,445,455,458,459,462],{},[404,456,457],{},"Done Splitting"," (or ",[404,460,461],{},"Cancel"," to abandon).",[437,464,465,466,468,469,473],{},"Both shipments now sit in ",[404,467,421],{}," — ",[470,471,472],"a",{"href":102},"rate and label"," each on its own.",[400,475,476,477,480,481,484,485,487],{},"StoresBoost also splits ",[404,478,479],{},"automatically"," when Shopify fulfils only part of a shipment, or when an ",[470,482,483],{"href":206},"automation rule"," uses ",[404,486,448],{},". Each shipment records how it came to exist — Order Sync, Split (automatic or manual), Order Update, Store Unfulfill, or Manual.",[400,489,490,491,493,494,497,498,501,502,505,506,509],{},"Packers can also split from the bench: on ",[470,492,125],{"href":126}," the ",[404,495,496],{},"Split shipment"," button opens a dialog with two tabs — ",[404,499,500],{},"Pick items"," (move some items to a new shipment; ",[404,503,504],{},"Unverified items"," preselects everything not yet scanned) and ",[404,507,508],{},"By box size"," — without leaving the packing screen.",[511,512,514],"h3",{"id":513},"split-into-boxes","Split into boxes",[400,516,517,518,521,522,524],{},"When one shipment must become several identical parcels (12 bags of live food → 6 boxes of 2), use ",[404,519,520],{},"Split into boxes…"," (shown in split mode on the shipment page when there is more than one unit) or the ",[404,523,508],{}," tab on Scan & Ship:",[434,526,527,546,560],{},[437,528,529,530,533,534,537,538,541,542,449],{},"Give each item its ",[404,531,532],{},"Units per box"," (or type one size, ",[404,535,536],{},"Same for all"," → ",[404,539,540],{},"Apply","). Boxes never mix items; an item left blank stays whole on this shipment. The row previews the result, e.g. ",[543,544,545],"em",{},"Qty 11 → 6 boxes (5 × 2 + 1 × 1)",[437,547,548,549,468,552,555,556,559],{},"Choose what ",[404,550,551],{},"This shipment keeps",[404,553,554],{},"Box 1"," (a full box, default) or ",[404,557,558],{},"Last box"," (the remainder).",[437,561,562,563,566,567,570,571,449],{},"Check the plan (each box ",[543,564,565],{},"→ new shipment"," or ",[543,568,569],{},"Stays here",") and click ",[404,572,573],{},"Split into N boxes",[400,575,576,577,581,582,585,586,589],{},"Every new box is a regular manual split child to the same address — activity log, lineage, unsplit, automation rules and the ",[470,578,580],{"href":579},"\u002Fshipments\u002Flabels-and-rates#cost-summary","Cost Summary"," share all behave as for a hand split, and the whole operation is all-or-nothing. Limits: at least two boxes must result (",[543,583,584],{},"That makes a single box — nothing to split","), and at most ",[404,587,588],{},"50"," shipments per split. The last box size you used is remembered on this computer.",[511,591,593],{"id":592},"what-a-split-does-to-totals-and-weight","What a split does to totals and weight",[400,595,596],{},"Each part becomes a shipment in its own right, so its numbers follow its lines:",[598,599,600,612],"table",{},[601,602,603],"thead",{},[604,605,606,609],"tr",{},[607,608],"th",{},[607,610,611],{},"After the split",[613,614,615,637,659,682,692],"tbody",{},[604,616,617,622],{},[618,619,620],"td",{},[404,621,580],{},[618,623,624,625,628,629,632,633,636],{},"Each part shows its own subtotal and tax. Order-level amounts — the shipping the customer paid, order discounts, shipping tax — are shared ",[404,626,627],{},"by product value",": a $100 order with $40 shipping split 50 \u002F 50 shows ",[404,630,631],{},"$20 shipping"," on each part. Partial quantities are shared by quantity. The ",[404,634,635],{},"Total"," column on lists uses the same rule.",[604,638,639,644],{},[618,640,641],{},[404,642,643],{},"Weight & size",[618,645,646,647,650,651,654,655,658],{},"With the ",[543,648,649],{},"View rate shopper"," permission, ",[404,652,653],{},"Configure Shipment"," refills weight and dimensions from the items on each part and re-quotes the rate — on the shipment the items joined ",[404,656,657],{},"and"," the one they left. This happens on the shipment page and on Scan & Ship as soon as the split completes — no reload needed.",[604,660,661,666],{},[618,662,663],{},[404,664,665],{},"Shipping method",[618,667,668,669,672,673,676,677,681],{},"Each part keeps the checkout methods of the ",[404,670,671],{},"orders whose items it holds",": a single-order split copies the method to both halves; when a merged box is split, the new part receives only the methods of the orders that moved and the original drops the ones that left. The primary method on both is recalculated with the ",[404,674,675],{},"Shipping Method Primary Strategy"," (and exclusions) from ",[470,678,680],{"href":679},"\u002Fshipments\u002Fshipment-settings#merge-settings","Merge Settings",". Per-item methods from a combined checkout rate travel with their lines.",[604,683,684,689],{},[618,685,686],{},[404,687,688],{},"Notes",[618,690,691],{},"Staff notes stay on the original shipment — add one to the new part if the bench needs it. The Shopify order note is synced onto every shipment of the order.",[604,693,694,698],{},[618,695,696],{},[404,697,59],{},[618,699,700],{},"Stay on the original; a manual split runs the shipment automation rules straight away, so the new part picks up any rule-driven tags immediately.",[400,702,703,706],{},[404,704,705],{},"Unsplit"," reverses all of it — the lines, the pruned shipping method and the totals return to the parent.",[511,708,710],{"id":709},"split-shipments-overview","Split Shipments Overview",[400,712,713,714,716,717,720,721,720,724,720,727,720,730,720,733,720,736,739,740,742],{},"From a shipment's actions menu, ",[404,715,710],{}," shows the whole family with relationship badges — ",[404,718,719],{},"This Shipment",", ",[404,722,723],{},"Split From",[404,725,726],{},"Split To",[404,728,729],{},"Original",[404,731,732],{},"Split Sibling",[404,734,735],{},"Same Split Family",[404,737,738],{},"Same Order"," — plus a ",[404,741,110],{}," badge where relevant. Use it to see where every item of an order ended up.",[511,744,705],{"id":745},"unsplit",[400,747,748,750],{},[404,749,705],{}," rejoins a split when both parts are still Awaiting.",[395,752,754],{"id":753},"merge-shipments","Merge shipments",[400,756,757,759],{},[404,758,431],{}," one box, one label, lower cost when several shipments go to the same customer.",[511,761,763],{"id":762},"from-a-shipment","From a shipment",[434,765,766,772,777,780],{},[437,767,768,769,771],{},"Open the ",[404,770,421],{}," shipment you want to keep.",[437,773,445,774,449],{},[404,775,776],{},"Merge Into This",[437,778,779],{},"Choose other awaiting shipments to pull in.",[437,781,782,783,786],{},"Confirm — sources become ",[404,784,785],{},"Merged","; the target keeps everything.",[511,788,790],{"id":789},"from-merge-suggestions","From Merge Suggestions",[400,792,793,794,797],{},"Under ",[404,795,796],{},"Shipments → Merge Suggestions",":",[799,800,801,812],"ul",{},[437,802,803,806,807,811],{},[404,804,805],{},"Suggested by Rule"," — customers with two or more awaiting shipments that satisfy your ",[470,808,810],{"href":809},"\u002Fshipments\u002Fshipment-settings#merge-rules","merge rules"," (recalculated every minute)",[437,813,814,817],{},[404,815,816],{},"Suggested by Customer"," — every customer with two or more awaiting shipments, regardless of rules",[434,819,820,831,841,856],{},[437,821,822,823,825,826,830],{},"Open a list, search if needed, and select suggestions. The ",[404,824,59],{}," column shows each shipment's tag dots — including any ",[470,827,829],{"href":828},"\u002Fshipments\u002Fshipment-settings#merge-conflict-tags","merge conflict tags"," — so you can see at a glance why a pair is or is not being combined.",[437,832,445,833,836,837,840],{},[404,834,835],{},"Combine Shipments"," — or ",[404,838,839],{},"Dismiss"," for wrong ones (a dismissed customer suggestion comes back if one of its shipments changes).",[437,842,843,844,847,848,851,852,855],{},"In ",[404,845,846],{},"Confirm Merge Shipments",", check the ",[404,849,850],{},"Target"," and ",[404,853,854],{},"Source"," shipments (or create a new combined one). Warnings appear for differing addresses, differing delivery dates or auto-split shipments — they inform, they do not block.",[437,857,858,859,862],{},"Optionally ",[404,860,861],{},"run automation rules"," after the merge, then confirm.",[400,864,865,866,869,870,872],{},"With ",[404,867,868],{},"Auto Merge"," on in ",[470,871,680],{"href":679},", rule suggestions are executed for you.",[511,874,876],{"id":875},"what-a-merge-does","What a merge does",[799,878,879,885,888,913,920,934],{},[437,880,881,882,884],{},"Items move into the target; sources get status ",[404,883,785],{}," and point at the target.",[437,886,887],{},"Target selection, which delivery \u002F ship-by date survives, and which shipping method becomes primary follow the strategies in Merge Settings.",[437,889,890,891,458,894,897,898,901,902,905,906,909,910,449],{},"Pickup and parcel shipments never merge; two pickup shipments may merge only when they are for the ",[404,892,893],{},"same pickup location",[404,895,896],{},"Merge Local Pickup to Local Pickup"," is on with Auto Merge). Different delivery dates do ",[404,899,900],{},"not"," block a merge by themselves: a manual merge only warns (",[543,903,904],{},"Different delivery dates detected","), and rule suggestions are kept apart only when the merge rule has an ",[404,907,908],{},"Order → Delivery Date · Must be same"," condition — the surviving date then follows the ",[404,911,912],{},"Delivery Date Strategy",[437,914,915,916,919],{},"Sources must not be shipped, on hold, picked up or already merged, and must not sit in another pending suggestion. A shipment held by ",[404,917,918],{},"Hold Shipments Until Paid"," therefore cannot be merged until the order is paid.",[437,921,922,923,925,926,929,930,933],{},"Both shipments log ",[404,924,785],{}," \u002F ",[404,927,928],{},"Merged away"," activities; the Shopify orders can receive a ",[931,932,785],"code",{}," tag if enabled.",[437,935,936,937,940,941,943,944,947,948,951],{},"A combined shipment keeps ",[404,938,939],{},"every"," order's shipping method: the primary follows the ",[404,942,675],{},", and each line still carries the method its own order paid for. A box merged from several orders can therefore list more than one ",[404,945,946],{},"Requested"," method (say overnight for corals, ground for supplies, and ",[543,949,950],{},"Add to an existing order"," for the add-ons) — that is a record of what each customer chose, not a conflict.",[511,953,955],{"id":954},"should-have-merged-but-did-not","Should have merged, but did not",[400,957,958,959,869,962,964,965,720,968,971,972,974],{},"Two orders from the same customer sometimes stay apart only because a shipping address or a delivery date differs. With ",[404,960,961],{},"Tag Shipments That Should Have Merged",[470,963,680],{"href":828},", both shipments get the tag you mapped to that mismatch (for example ",[931,966,967],{},"Merge Error Address",[931,969,970],{},"Merge Error Date","). Fix the address or date — or use ",[404,973,776],{}," — and the tags clear on the next sweep.",[511,976,978],{"id":977},"unmerge","Unmerge",[400,980,981,982,984],{},"Open the target shipment → ",[404,983,978],{}," → pick the source shipments to restore. Works while the target is still Awaiting.",[395,986,988],{"id":987},"create-shipment-manual","Create Shipment (manual)",[400,990,991,993],{},[404,992,431],{}," build a shipment yourself — corrective ops, combining chosen orders, or flows automation did not cover.",[434,995,996,1002,1008,1014],{},[437,997,998,999,449],{},"Open ",[404,1000,1001],{},"Shipments → Create Shipment",[437,1003,1004,1007],{},[404,1005,1006],{},"Select Orders"," — search and pick eligible orders (merge hints appear when relevant).",[437,1009,1010,1013],{},[404,1011,1012],{},"Review & Create"," — adjust quantities.",[437,1015,1016,1018,1019,1021],{},[404,1017,414],{},", then open it in ",[404,1020,421],{}," to configure and label.",[395,1023,1025],{"id":1024},"make-label","Make Label",[400,1027,1028,1031,1032,1035,1036,1039,1040,1043],{},[404,1029,1030],{},"Shipments → Make Label"," buys a carrier label ",[404,1033,1034],{},"without an order"," — returns, replacements, or anything ad hoc. ",[404,1037,1038],{},"Create"," rates and purchases; ",[404,1041,1042],{},"History"," lists labels bought this way.",[799,1045,1046,1079,1093,1109],{},[437,1047,1048,1051,1052,1055,1056,925,1059,1062,1063,1066,1067,1070,1071,1074,1075,1078],{},[404,1049,1050],{},"Ship to → Saved addresses",": pick a saved recipient from the dropdown (",[543,1053,1054],{},"Enter new address"," to type one), tick ",[404,1057,1058],{},"Save this address",[404,1060,1061],{},"Update saved address"," and give it a ",[404,1064,1065],{},"Name in dropdown"," (defaults to ",[543,1068,1069],{},"First Last — City","). The address is saved as soon as street, city and postal code are filled — toast ",[543,1072,1073],{},"Address saved"," — including its residential flag; the trash icon removes one (",[543,1076,1077],{},"Remove \"…\" from saved addresses?",").",[437,1080,1081,1084,1085,1088,1089,1092],{},[404,1082,1083],{},"Label format"," sits next to ",[404,1086,1087],{},"Buy + Print"," and defaults to ",[470,1090,1091],{"href":216},"Advanced → Printing",". After purchase the label prints automatically — PDF opens the print dialog, ZPL \u002F EPL follow this computer's thermal print method.",[437,1094,1095,1096,1098,1099,720,1102,851,1105,1108],{},"The purchased card and each ",[404,1097,1042],{}," row offer ",[404,1100,1101],{},"Print",[404,1103,1104],{},"Download",[404,1106,1107],{},"Void"," (Void only while the label is still active; a label the carrier already voided is treated as voided).",[437,1110,1111,1114,1115,1118],{},[404,1112,1113],{},"What's in the box"," is printed on UPS labels as the shipment description (50 characters) and ",[404,1116,1117],{},"Reference on label"," as the UPS reference (35 characters).",[395,1120,1122],{"id":1121},"customers-shipments","Customers Shipments",[400,1124,1125,1127,1128,449],{},[404,1126,431],{}," see one customer's open shipments side by side. Rows highlighted amber are already part of a pending merge suggestion. Investigate here; combine from Merge Suggestions or ",[404,1129,776],{},[395,1131,1133],{"id":1132},"cancel-a-shipment","Cancel a shipment",[400,1135,439,1136,1138,1139,1142,1143,1147],{},[404,1137,421],{}," shipment → ",[404,1140,1141],{},"Cancel Shipment",". If it already shipped, ",[470,1144,1146],{"href":1145},"\u002Fshipments\u002Flabels-and-rates#void-a-label","void the label"," first — the shipment returns to Awaiting, then cancel.",[511,1149,1151],{"id":1150},"cancelled-automatically","Cancelled automatically",[400,1153,1154,1155,566,1157,1160,1161,1164,1165,1168],{},"StoresBoost also cancels an ",[404,1156,421],{},[404,1158,1159],{},"On Hold"," shipment itself when nothing is left on it to ship: every line was refunded or removed on the store, moved elsewhere, or fulfilled on Shopify outside this shipment. The shipment's activity reads ",[543,1162,1163],{},"Cancelled — No items left on shipment",", the order gets a matching entry, and a pending request at the fulfillment provider is withdrawn. A shipment that already has an active carrier label is left alone — voiding a paid label is a human decision. Shipments created in the last five minutes are skipped too, so a store update that briefly leaves a shipment empty mid-sync does not cancel it. If items are added back to the order later, they go on a ",[404,1166,1167],{},"new"," shipment; the cancelled one stays as history.",[395,1170,1172],{"id":1171},"related","Related",[799,1174,1175,1180,1185,1190],{},[437,1176,1177,1179],{},[470,1178,115],{"href":116}," — merge rules, strategies, tagging merged orders",[437,1181,1182,1184],{},[470,1183,101],{"href":102}," — after the structure is right",[437,1186,1187,1189],{},[470,1188,54],{"href":92}," — a \"Merge candidates\" queue",[437,1191,1192,468,1194,851,1197],{},[470,1193,350],{"href":351},[543,1195,1196],{},"Merge evaluation stuck",[543,1198,1199],{},"Duplicate shipment items",{"title":1201,"searchDepth":1202,"depth":1203,"links":1204},"",1,2,[1205,1206,1213,1220,1221,1222,1223,1226],{"id":397,"depth":1203,"text":398},{"id":425,"depth":1203,"text":426,"children":1207},[1208,1210,1211,1212],{"id":513,"depth":1209,"text":514},3,{"id":592,"depth":1209,"text":593},{"id":709,"depth":1209,"text":710},{"id":745,"depth":1209,"text":705},{"id":753,"depth":1203,"text":754,"children":1214},[1215,1216,1217,1218,1219],{"id":762,"depth":1209,"text":763},{"id":789,"depth":1209,"text":790},{"id":875,"depth":1209,"text":876},{"id":954,"depth":1209,"text":955},{"id":977,"depth":1209,"text":978},{"id":987,"depth":1203,"text":988},{"id":1024,"depth":1203,"text":1025},{"id":1121,"depth":1203,"text":1122},{"id":1132,"depth":1203,"text":1133,"children":1224},[1225],{"id":1150,"depth":1209,"text":1151},{"id":1171,"depth":1203,"text":1172},"Split a shipment into parts, merge shipments together, undo either, create shipments manually, and process merge suggestions.","md",null,{},{"icon":108},{"title":105,"description":1227},"0makI5lEnWpeewhOew5QZokCeZLd8vVejVGFDxhnNX4",[1235,1237],{"title":101,"path":102,"stem":103,"description":1236,"icon":62,"children":-1},"Configure the package and packing materials, compare carrier rates, buy and print labels, void mistakes, and read the sync status.",{"title":110,"path":111,"stem":112,"description":1238,"icon":113,"children":-1},"Handle counter-pickup shipments from awaiting to picked up — rules, queues, the Picked By card, and the Local Pickup Slip.",1791370337753]