FAQ
FAQ overview
Quick answers to the questions support hears most — grouped by topic, each linking to the full guide.
How to use this section
Each page below answers common questions in a few sentences and links to the detailed guide. If your question is not here, email support@storesboost.com with your store name and, where relevant, an order or shipment number.
| Topic | Typical questions |
|---|---|
| Account, plans & billing | Trials, plan differences, Stripe, limits, cancelling |
| Orders & sync | Missing orders, duplicates, tags, filters, draft orders |
| Shipments & labels | Rates, labels, voids, merging, splitting, local pickup, packing |
| Apps | Weather, Rate Shopper, Shipping Rates, Delivery Calendar, Inventory, Upsells |
| Reports | What counts, why numbers differ, exports |
| Team & access | Missing menus, roles, departments, alerts |
Before you contact support
- Check the Synced column / Webhook Status — most "missing data" questions are a sync that has not finished.
- Confirm the active store in the store switcher.
- Check Alerts — StoresBoost may already have flagged the cause.
- Confirm your role includes the permission — see Roles.
AI assistants (MCP)
Connect Cursor, Claude, ChatGPT, or another MCP client to your store so it can explain rules, simulate orders, diagnose shipments and price-test carts — with a personal token that can never do more than you can.
Account, plans & billing
Trials, plan differences, payments, limits, and cancelling.