Shipments
Overview
What shipments are in StoresBoost, how they differ from orders, and what every shipment status means.
Open Shipments from the top menu. It opens the Awaiting list by default.
Purpose of Shipments
Shipments is the warehouse workspace. Everything your team physically does with an order happens here:
- See what is ready to pack (Awaiting), paused (On Hold), or done (Shipped / Picked Up)
- Compare carrier rates and buy labels
- Split or merge work when one order needs more than one box — or several orders should share one
- Handle local pickup separately from carrier parcels
- Organize queues with search, filters, views, tags, and columns
Shipments answer: what are we packing right now, and has it left the building?
Orders vs shipments
| Order | Shipment | |
|---|---|---|
| What it is | The whole purchase from the store | The warehouse work unit (one box / one pickup) |
| How many | One per checkout | One order can have many shipments |
| Status about | Store fulfillment (Unfulfilled, Fulfilled, …) | Ops lifecycle (Awaiting → Shipped / Picked Up) |
| Where you work | Orders | Shipments and Scan & Ship |
Simple rule: Orders tell you what the customer bought; Shipments tell you what box you are packing. Why the warehouse always works here is in Orders vs Shipments.
Example: order #1001 ships in two boxes → one order, two shipments. The order may show Partially fulfilled while shipment A is Shipped and shipment B is still Awaiting.
Shipment statuses
| Status | Meaning | Still editable for packing? |
|---|---|---|
| Awaiting | Open work — pack, rate, label, or prepare pickup | Yes |
| On Hold | Paused — a Shopify fulfillment hold, a hold you set, or a Payment pending hold while the order still owes money (see below) | No — wait until released |
| Shipped | Label purchased / parcel shipped | No (void the label to reopen, when allowed) |
| Picked Up | Local pickup collected by the customer | No |
| Cancelled | Will not ship | No |
| Merged | Combined into another shipment; no longer active | No |
When status changes
| Change | Typical cause |
|---|---|
| → Awaiting | Order sync creates shipments; hold clears; label voided; create / split / merge |
| → On Hold | The store or sync places the shipment on hold; or Hold Shipments Until Paid parks it until the order is paid |
| → Shipped | You Create + Print Label, or Shopify fulfillments cover the shipment and sync advances it |
| → Picked Up | Local pickup completed |
| → Cancelled | Cancel while still open (if already shipped, void the label first) — or automatically when nothing is left to ship: all lines refunded, removed, or fulfilled on the store outside this shipment (see Split & merge) |
| → Merged | Merge flow combines this shipment into another |
Payment badges
Next to the status, a small banknote badge flags money still owed on the order:
| Badge | Meaning |
|---|---|
| Payment pending / Partially paid (blue, on an On Hold shipment) | Held by StoresBoost until the store marks the order paid; released automatically |
| Payment pending / Partially paid / Awaiting payment (red, on an Awaiting shipment) | The order owes money but the shipment is not held — either Hold Shipments Until Paid is off in Shipment settings, or the hold has not been applied yet |
Sidebar map
| List / tool | Purpose |
|---|---|
| Shipping Dashboard | Quick counts — a shortcut into the queues |
| On Hold / Awaiting / Shipped / All | Parcel queues by status |
| Local Pickup → … | Pickup queues — see Local Pickup |
| Create Shipment | Build a shipment from orders manually — see Split & merge |
| Make Label | Buy a carrier label without an order (returns, replacements) |
| Merge Suggestions | Combine shipments suggested by rules or customer |
| Customers Shipments | One customer’s open shipments together |
| Routines | Repeatable dispatch checklists over a saved view — combine, weather, tags, print, manual checks, by hand or on a schedule — see Routines |
| Settings | Merge rules, merge settings, shipment defaults, shipment filters, local pickup rules — see Shipment settings |
What you can do with shipments
| Guide | Purpose |
|---|---|
| Search | Find a shipment fast |
| Filters | Narrow queues by status, dates, tags, customer, items |
| Views | Save filter sets as reusable queue tabs |
| Tags | Label shipments for handling and automation |
| Columns | Show the fields your bench needs |
| Labels & rates | Configure the package and packing materials, compare rates, buy / print / void labels, read sync status |
| Split & merge | Reshape work — split, merge, create shipments |
| Local Pickup | Counter pickup from ready to picked up |
| Shipment settings | Merge rules, defaults, and automation filters |
Also see Scan & Ship for barcode packing and Orders → Overview for the store-side view.