Orders
Overview
What orders are in StoresBoost, how they differ from shipments, and what every order status means.
Open Orders from the top menu. It opens the Awaiting list by default.
Purpose of Orders
Orders is where you see every customer purchase synced from Shopify. Use it to:
- Find and review purchases (number, customer, items, payment, fulfillment)
- Work queues by status (Awaiting, On Hold, Fulfilled, Cancelled)
- Separate local pickup orders from parcel orders
- Tag and print documents for selected orders
- Jump into the related shipments when it is time to pack
Orders answer: what did the customer buy, and where is fulfillment on the store?
Packing, labels, and shipping happen under Shipments (and Scan & Ship).
Orders vs shipments
| Order | Shipment | |
|---|---|---|
| What it is | The whole purchase from the store | The warehouse work unit (one box / pickup) |
| How many | One per checkout (plus store edits) | One order can have many shipments |
| Status about | Store fulfillment (Unfulfilled, Fulfilled, …) | Ops work (Awaiting, Shipped, Picked Up, …) |
| Where you work | Orders | Shipments / Scan & Ship |
Simple rule: use Orders to understand the purchase; use Shipments to pack and ship it. The full reason is in Orders vs Shipments.
Example: order #1001 ships in two boxes → one order, two shipments. The order may be Partially fulfilled while one shipment is Shipped and the other is still Awaiting.
Order statuses
| Status | Meaning |
|---|---|
| Unfulfilled | Nothing remaining has been fulfilled on the store yet |
| Partially fulfilled | Some items fulfilled; some still open |
| In progress | Fulfillment started on the store (transitional) |
| Fulfilled | Store considers the order fully fulfilled |
| Hold | Fulfillment paused — shown under On Hold |
| Cancelled | Order cancelled on the store / reflected in StoresBoost |
When status changes
- New sync → usually Unfulfilled → Awaiting list
- You ship or complete pickup from a shipment → store updates → Partially fulfilled or Fulfilled
- Someone fulfills in Shopify Admin → sync updates StoresBoost
- Hold applied / released → moves between On Hold and open lists
- Cancelled in Shopify → Cancelled
If lists look stale, use the top-bar Order sync control to pull the latest from Shopify.
Sidebar lists (filters, not separate products)
| List | What you see |
|---|---|
| On Hold | Held orders |
| Awaiting | Open work (unfulfilled / partially fulfilled) |
| Fulfilled | Completed on the store |
| Cancelled | Cancelled orders |
| All Orders | Everything (good for search) |
| Local Pickup → … | Same idea, pickup orders only |
What you can do with orders
| Guide | Purpose |
|---|---|
| Search | Jump to an order by number |
| Filters | Narrow the list by tags, dates, customer, items, and more |
| Views | Save filter sets as reusable tabs for the team |
| Tags | Label orders for handling, queues, and automation |
| Columns | Show or hide table fields |
| Print & Order sync | Print documents and pull latest orders from Shopify |
| Draft Orders | Create orders before they are live on Shopify |
Also see Shipments → Overview for packing work.